Support
Identify the workflow involved and contact alphaSource Consulting without sending sensitive information through an unapproved channel.
Last updated July 28, 2026
Email hello@alphasourceconsulting.com with your name, organization, client email, the workflow involved, and a short description of the issue.
Do not email PHI, confidential files, passwords, payment card information, signature data, or raw access tokens.
The team can help with consultation setup, agreements, payment links, Secure Uploads, approved analysis workflows, and existing PDF reports.
Include your name, organization, the email associated with the engagement, the relevant workflow, and a short description of what happened. Do not include passwords, raw access tokens, payment card data, PHI, or confidential files.
Contact hello@alphasourceconsulting.com from the signer or client email address and identify the organization. The team can review the agreement status and determine whether a new request is appropriate.
Contact the alphaSource Consulting team with the client email and the offer name. The team can verify the local checkout status and issue a replacement link when appropriate.
Do not email PHI, patient records, confidential exports, passwords, or access tokens. When sensitive files are needed, use only the Secure Upload workflow supplied by the team.
Email hello@alphasourceconsulting.com from the current or new business email and explain the requested change. Additional verification may be required before client records are updated.